Terms and Conditions

Welcome to 9winz on 9-winz.org ("9winz", "we", "our", "us"). These Terms and Conditions form a binding agreement between you and Globis N.V., the owner and operator of the 9winz website and 9winz casino online platform.

By registering an account, accessing, or using any games, services, bonuses or features on 9winz, you confirm that you have read, understood and accepted these Terms and Conditions, along with our Privacy Policy, Bonus Terms, and any other rules displayed on our 9winz website or mobile apps.

1. Operator Information

9winz is owned and operated by Globis N.V., a company registered and established under the laws of Curacao.

2. Contact Details

If you have any questions regarding these Terms and Conditions, your account, or any aspect of 9winz games and services, you may contact us at any time.

All official communication with 9winz should be made through the contact details stated above or through the secure messaging options available in your account on the 9winz website or 9winz apps.

3. Acceptance of Terms

By creating a 9winz account and using any 9winz games or services, you agree that:

• You have read these Terms and Conditions in full.
• You understand and accept these Terms and Conditions, our Privacy Policy, Bonus Terms, and any game rules.
• You agree to follow all applicable laws and regulations of your place of residence.
• You enter into this agreement on your own behalf, and not on behalf of another person or entity.

If you do not agree with any part of these Terms and Conditions, you must stop using the 9winz website, 9winz casino, apps, and services immediately and close your account.

4. Eligibility and Legal Age

The 9winz casino online services are targeted at users in India and Bangladesh, subject to local law. By opening an account, you confirm that:

• You are at least 18 years old, or older if the minimum legal age for online gambling in your jurisdiction is higher.
• You have full legal capacity to enter into a binding agreement.
• Online gambling is legal in your jurisdiction and you are solely responsible for checking local rules before you use 9winz.
• You are registering and playing only for yourself and not on behalf of anyone else.

We may request proof of age and identity at any time. If we find or suspect that you are underage, we will block or close your account, cancel bets, and void winnings.

5. Restricted Countries

You may not use 9winz if you are located in, a resident of, or accessing 9winz from any restricted country, including but not limited to:

• Afghanistan
• Aruba
• Australia
• Bonaire
• Curacao
• Denmark
• Estonia
• France
• French territories
• Iran
• Iraq
• Italy
• Jordan
• Kuwait
• Netherlands
• North Korea
• Pakistan
• Saba
• Spain
• St Maarten
• Statia
• Syria
• United States of America
• USA dependencies
• United Kingdom
• Yemen

We may restrict more countries from time to time. It is your duty to make sure that using 9winz casino online is legal under the laws of your country or region. We are not liable for any breach of local law by you.

6. Account Registration

To access real-money 9winz games, you must register a personal account.

6.1 Registration Process

When registering on the 9winz website or apps, you must provide accurate and complete information, including but not limited to:

• First name
• Last name
• Date of birth
• Current address
• Place of residence
• Valid email address
• Valid phone number
• Payment information

You agree to keep your information up to date at all times.

6.2 One Account Rule

Each player is allowed to have only one 9winz account.

• Opening more than one account (duplicate or multiple accounts) is strictly prohibited.
• If we detect duplicate accounts, we may block or close them, cancel bets, and confiscate winnings and bonuses.

6.3 Account Security

You are responsible for keeping your login details safe. You agree that:

• You will not share your username, password, or any access details with anyone.
• You will inform us immediately at [email protected] if you suspect that your account has been accessed by someone else.
• You are responsible for all activity on your account until we confirm its closure or secure change.

7. KYC and Verification

To comply with legal and licensing duties, we may carry out Know Your Customer (KYC) checks at registration, deposit, withdrawal, or at any time during your use of 9winz.

7.1 Required Information

We may request the following data and documents:

• Full name
• Date of birth and proof of age
• Current address and proof of address
• Copy of passport or other valid identification document
• Aadhaar card (may be uploaded in advance, if applicable)
• Proof of payment method ownership (such as bank statement or card copy, with sensitive data hidden)
• Any other document we consider necessary to verify your identity, address, or payment details

7.2 Verification Process

We may ask for verification before processing withdrawals or above certain limits. Passport or official ID data may be required to confirm your identity when you withdraw winnings. If you fail to provide correct documents or if the documents appear false or misleading, we may:

• Block or close your account
• Cancel pending bets
• Withhold withdrawals
• Confiscate bonus funds and winnings, subject to applicable law and licence requirements

8. Deposits

You may fund your 9winz account using one of the available payment methods listed on the website under the cashier or deposit section.

8.1 Deposit Methods

Common 9winz deposit options for India and Bangladesh include:

• NetBanking
• UPI payment
• Debit cards
• Visa
• Mastercard
• Crypto (selected cryptocurrencies)
• Other local methods (more than 10 local payment options may be offered)

The minimum deposit is usually 500 INR or the equivalent in BDT, unless stated otherwise in the cashier or in bonus terms. Maximum deposit limits may depend on the selected payment method or your account status.

8.2 Deposit Processing

Deposits are processed as follows:

• For card payments such as Visa and Mastercard, funds are credited after 9winz receives irrevocable approval and an authorization code from the payment provider.
• For other methods like NetBanking, UPI and local options, processing times are usually short, but may vary according to the bank or payment service.
• For crypto deposits, processing time depends on the blockchain network and confirmations.

To make a deposit:

1. Register or log in to your 9winz account.
2. Click the "Deposit" button at the top of the screen.
3. Select an available payment method.
4. Enter the deposit amount (respecting the minimum deposit of 500 INR or equivalent).
5. Follow the payment steps displayed for your chosen method.
6. For card payments, wait until the transaction is approved and confirmed.
7. Check your deposit history under My Profile > Wallet > Balance History and filter by "Deposit" if needed.

8.3 Deposit Rules

• You must deposit only with payment methods held in your own name.
• We may ask for proof that you are the rightful owner of a payment method.
• Funds deposited should be used for gambling activity on 9winz. If you withdraw funds without playing at least once, a fee may apply (see Section 11).

9. Withdrawals

You may request a withdrawal of your available real-money balance subject to these Terms and any bonus rules that apply to your account.

9.1 Withdrawal Methods and Limits

Where possible, withdrawals will be processed using the same method used for deposits. If that is not possible, we may offer an alternative method that meets security and legal requirements.

Standard 9winz withdrawal limits:

For crypto withdrawals, you can usually withdraw only if you have previously deposited using crypto. Daily and weekly limits apply unless we inform you otherwise.

9.2 Withdrawal Processing Times

We aim to process withdrawal requests within 48 hours where possible. In some cases, withdrawals may be processed instantly after approval. Actual time to receive funds may depend on your bank, payment provider, or crypto network.

You agree that:

• Withdrawal requests must be submitted through the website or mobile app cashier only, not by phone, email, or chat.
• We may request KYC documents before approving a withdrawal.
• If you do not provide requested documents, we may cancel or delay your withdrawal and suspend your account.

9.3 How to Request a Withdrawal

1. Log in to your 9winz account.
2. Ensure there are no unsettled bets or active actions that block your available balance.
3. Open the withdrawal section in the cashier.
4. Select an available withdrawal method.
5. Enter the amount you wish to withdraw (at least 1000 INR or equivalent).
6. Submit your request.
7. Provide any KYC documents requested by us.
8. Track your withdrawal under My Profile > Wallet > Balance History and filter by "Withdrawal".

10. Currencies

9winz mainly supports the following currencies:

• Indian Rupee (INR)
• Bangladeshi Taka (BDT)

In some cases, we may offer other currencies or convert amounts based on available payment channels. Exchange rates and any related costs depend on your bank or payment provider.

11. Fees and Charges

9winz may apply the following fees under specific conditions:

• Unused deposit withdrawal charge: If you request withdrawal of at least 500 INR / 650 BDT and the deposited amount was not used at least once for gambling, we may charge a 20% fee on that withdrawal to cover processing costs.
• Inactive account fee: If your account is inactive for 12 months or more, we may charge a monthly administrative fee of 5% of your balance, with a minimum of 100 INR / 130 BDT, until the balance reaches zero or the account becomes active again.
• Bank or provider fees: Your bank, card issuer, or payment provider may apply their own fees or currency conversion charges. These are outside our control.

12. Games and Services

9winz offers a wide range of 9winz games and 9winz casino products from licensed and reputable providers, including but not limited to:

• Slots
• Live casino games
• Sports betting (pre-match and live)
• Crash games like Aviator and similar titles
• Instant games, TV games, arcade games, table games, lottery and scratch games, and various card games

Game availability depends on your country, your device, and the game providers’ rules. Some games may be blocked in certain regions under provider licences.

12.1 Game Providers

9winz offers content from many leading studios, including Evolution, Ezugi, NetEnt, Pragmatic Play, PG Soft, Jili Games, Red Tiger, Playtech, Spribe, SmartSoft, Turbo Games, Aviatrix, Hacksaw, BGaming, Games Global and others. Game rules, paytables, and return-to-player (RTP) information are usually available within each game.

12.2 Sports Betting

For sports and e-sports, 9winz provides betting markets on popular events including but not limited to:

• Cricket (including IPL and other leagues)
• Football
• Basketball
• Tennis
• Volleyball
• Ice hockey
• Handball
• Baseball
• Table tennis
• MMA, boxing, American football, rugby, darts, Formula 1, golf, snooker
• E-sports such as Counter-Strike 2, Dota 2, League of Legends, Valorant, Mobile Legends, Call of Duty, E-Football, E-Basketball, StarCraft 2

Sports betting rules, settlement terms, and market-specific conditions are available in the sports section and form part of these Terms.

13. Bonuses and Promotions

9winz may offer bonuses, free bets, free spins, cashback, VIP rewards and other 9winz promotions. All bonuses are subject to these general Terms, as well as specific Bonus Terms published on the Promotions page or in promotional messages.

13.1 General Bonus Rules

• Bonuses are normally available only to users from India and Bangladesh, unless we state otherwise.
• You may need to opt in, enter a bonus code or select a promotion on the cashier or Promotions page.
• Bonus funds usually expire if not used within one week from the date they were credited, unless the promotion states another period.
• The amount of winnings you can withdraw from bonus funds may be limited and cannot exceed the accrued bonus funds or the cap stated in the promotion.
• Bonus funds cannot be used on certain games that are excluded from wagering. The list of excluded games and game types is published in the bonus rules.

13.2 Wagering Requirements

Most 9winz bonuses have wagering requirements. Wagering means you must place bets totalling a certain multiple of the bonus amount, deposit amount, or both before you can withdraw bonus funds and related winnings.

• Welcome bonuses and sports promotions have their own wagering rules, which you must read on the Promotions page before claiming.
• The $10 Free Money offer, if available, is subject to 35x wagering on the free money amount.
• You must make a minimum real-money deposit of $10 (or equivalent) and turn that deposit over at least once before you can withdraw winnings from the $10 Free Money offer.

13.3 Irregular Play and Bonus Abuse

Irregular play refers to patterns of betting that abuse bonus rules or aim to secure guaranteed profit with little or no risk. This may include, but is not limited to:

• Placing bets that cover most outcomes of the same event or spin
• Using multiple accounts to claim the same bonus
• Delaying game rounds or free spins to a later time when you are no longer wagering bonus funds
• Using VPN, proxy or other tools to hide your location to gain bonus benefits

If we suspect bonus abuse or irregular play, we may:

• Remove bonus funds and related winnings
• Withhold withdrawals linked to such activity
• Block or close your account

13.4 VIP and Loyalty Program

9winz may offer a Rewards and VIP Program where you earn special perks by playing real-money 9winz games. Key points:

• Membership usually starts automatically when you register.
• Your VIP level is personal and cannot be transferred or sold.
• We may change VIP terms, levels, and reward calculations at any time.
• Crypto deposit rewards may be calculated on a flexible basis and are not fixed.

14. Responsible Gaming

9winz supports safe and responsible play. Gambling should be a form of entertainment, not a way to make money or recover losses. We offer several tools to help you manage your activity:

• Self-exclusion (temporary or permanent block from 9winz)
• Pause account (cooling-off period)
• Deposit limits (daily, weekly, or monthly)
• Wager limits
• Loss limits
• Session time limits

You can set or change these limits in your account profile after logging in. If you feel that gambling is causing problems in your life, we strongly encourage you to use these tools and seek help from professional support organisations in your area.

For any responsible gaming questions, you can contact us at [email protected].

15. Prohibited Activities

You agree that you will not use 9winz for any illegal or fraudulent purpose. Prohibited activities include but are not limited to:

• Money laundering or using criminal proceeds
• Funding your account with stolen or unauthorised payment methods
• Sharing your account with another person
• Creating multiple accounts
• Using bots, scripts, or automated tools to place bets or play games
• Manipulating games, odds, or systems to gain unfair advantage
• Using VPN, proxy or other tools to hide or fake your location in order to bypass regional restrictions or claim bonuses

If we suspect prohibited activity, we may suspend or close your account, cancel bets, and freeze or confiscate funds, subject to applicable law and licence rules.

16. VPN and Proxy Use

Use of VPN or proxy is allowed only to protect your privacy when it does not conflict with our rules and with local law. If we detect that a VPN or proxy is used to break these Terms, to appear in another country, to bypass blocks, or to commit fraud, we may request you to stop such use.

If you ignore such request, we may suspend or close your account, cancel bets, and confiscate funds where allowed by law.

17. Account Suspension and Closure

We may suspend or close your 9winz account for several reasons, including:

• Violation of these Terms and Conditions
• Underage gambling
• Suspected fraud or money laundering
• Abuse of bonuses or irregular play
• Use of multiple accounts
• Failure to provide KYC documents
• Requests from regulators, banks, or law enforcement

If we close your account, we will pay out any remaining real-money balance not linked to fraud, error, or breach of these Terms, subject to legal and licence duties.

18. Intellectual Property

All content on 9winz, including logos, trademarks, graphics, text, games, and software, is owned by Globis N.V. or its partners and is protected by copyright and related laws.

• You may use our website and apps only for personal entertainment.
• You may not copy, distribute, modify, or use our content for commercial purposes without written permission.

19. Errors, Malfunctions and Disconnections

If a game, bet, or system shows an obvious error or malfunction, all affected bets and results may be void. Balances may be adjusted to correct such errors.

• 9winz is not responsible for hardware, software, or internet failures on your side.
• In case of disconnection during a game, the official game logs on our servers will decide the final outcome.

20. Refund Policy

All products and services offered by 9winz are consumed instantly when you place a bet or start a game round. For this reason, we do not offer returns, refunds, or cancellation of bets after they are confirmed, except where required by law or by our licence.

21. Privacy and Data Protection

We collect and process your personal data in line with our Privacy Policy, which explains what data we collect, why we collect it, and how we store and protect it.

• We use your data to manage your account, process payments, provide games and services, prevent fraud, and meet legal duties.
• We may share data with payment providers, game providers, regulators, and other partners when required.

By using 9winz, you agree to our data practices as described in the Privacy Policy.

22. Changes to Terms and Services

We may update these Terms and Conditions, as well as game rules, bonus terms, and policies, from time to time.

• Any changes will take effect once posted on the 9winz website or apps.
• If you continue to use 9winz after changes are published, you are considered to have accepted the updated Terms.

We may also change, suspend, or remove any product, game, promotion, or feature at our discretion, with or without prior notice, provided we respect any existing obligations under law and our licence.

23. Complaints and Dispute Resolution

If you have a concern about your account, a game result, a transaction, or our services, please contact our support team first.

1. Send a detailed email to [email protected], including your username, transaction details, and a clear description of the issue.
2. We aim to investigate and respond within 10 days, unless there are external factors that cause a delay.
3. If further investigation is required, we will inform you of the expected time frame.

If you are not satisfied with our final decision, you may escalate the matter to the relevant authority under our licence, subject to the procedure published on our website and as allowed under Curacao law.

24. Limitation of Liability

To the extent allowed by law:

• 9winz shall not be liable for any loss or damage arising from your use of 9winz games or services, except where such loss is directly caused by our gross negligence or wilful misconduct.
• We are not responsible for indirect, incidental, or special damages, loss of profits, or loss of data.
• Your total claim against us shall not exceed the amount of your deposits and bets placed through your 9winz account over the 30 days before the event giving rise to the claim.

25. Governing Law and Jurisdiction

These Terms and Conditions and any dispute arising out of or in connection with them are governed by the laws of Curacao.

• Any dispute that cannot be resolved through our complaints procedure may be brought before the competent courts of Curacao, unless mandatory local law in your country states otherwise.

26. Severability

If any part of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a competent authority, that part will be removed or limited as necessary. The remaining provisions will stay in full force and effect.

27. Entire Agreement

These Terms and Conditions, together with any game rules, bonus terms, and policies referred to on the 9winz website, form the entire agreement between you and Globis N.V. regarding your use of 9winz. They replace any previous agreement or understanding between you and us.

28. Version and Last Update

The current version of these Terms and Conditions is effective from the date shown on this page. We recommend that you review these Terms regularly so you stay informed about your rights and duties as a 9winz player.

29. Contact Information Summary

By continuing to use 9winz on 9-winz.org, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions.