Privacy Policy

This Privacy Policy explains how 9winz (operated for India by Globis N.V.) collects, uses, stores and protects your personal information when you visit our website, open an account, use our mobile apps or play any games at 9winz casino. By using our services, you agree to the practices explained in this Privacy Policy and in our Terms and Conditions.

Contact Details

If you have any questions about this Privacy Policy or about how we handle your data, you can reach us at:

Email for privacy and general inquiries: [email protected]
Casino brand: 9winz
Operating company: Globis N.V.
Company number: 155962
Registered address: Schottegatweg Oost 10 Unit 1-9, Bon Bini Business Center, Curacao

We aim to reply to privacy-related questions and complaints in a fair way and within a reasonable time, usually within 10 days unless external factors cause delays.

Who We Are and Scope of This Policy

9winz is an online casino and sports betting platform focused on the Indian market. We offer slots, live casino games, crash games, instant games, sports betting and other entertainment through desktop, mobile web and Android/iOS apps. This Privacy Policy applies to:

Our website and related domains used for India-facing services
All 9winz mobile apps (Android and iOS)
Any account you register and use for real-money or demo play
Customer support communication and marketing channels

By creating an account, depositing, placing bets, contacting support or browsing our site, you agree that your data will be processed in line with this Privacy Policy and the applicable laws of Curacao.

Legal Age and Restricted Territories

9winz services are meant for adults only. You must be at least 18 years old, or older if your local law sets a higher minimum age for online gambling, to use our services. We do not knowingly collect or process personal data from anyone under the legal age. If we discover that an underage person has provided data, we will close the account and delete that data where possible.

Access to 9winz may be restricted from certain countries and regions, including but not limited to Afghanistan, Aruba, Australia, Bonaire, Curacao, Denmark, Estonia, France and French territories, Iran, Iraq, Italy, Jordan, Kuwait, Netherlands, North Korea, Pakistan, Saba, Spain, St Maarten, Statia, Syria, USA and USA dependencies, United Kingdom and Yemen. If you are from a restricted country, you must not open an account or use our services. Any data collected in breach of these rules may be used only for fraud prevention, account closure and legal purposes.

Types of Data We Collect

1. Account Registration Data

When you register at 9winz, we collect the information you provide to create and manage your account, such as:

First name and last name
Date of birth and age confirmation
Current address and place of residence
Email address
Phone number
Chosen username and password
Preferred currency (INR or BDT where available)

2. KYC and Verification Data

To comply with legal and licensing duties, fight fraud and keep your account safe, we may ask for identity and address verification documents, including:

Passport or government-issued identity card
Aadhaar Card (which may be uploaded in advance for verification)
Driving licence or other photo ID, where accepted
Proof of address, such as a utility bill or bank statement
Payment method ownership proof, such as a masked copy of your card or a screenshot from your wallet

We may request such documents at any time, including before deposits, after deposits, before withdrawals, on crossing verification thresholds (for example 200,000 INR / 250,000 BDT in withdrawals), or whenever we see unusual account activity.

3. Payment and Transaction Data

When you make deposits and withdrawals, we collect and process payment and transaction data, including:

Chosen payment method (UPI, NetBanking, cards, crypto, other local options)
Partial card data or wallet IDs, as allowed by security standards
Transaction amounts, currency and timestamps
Deposit history and withdrawal history
Bonuses, cashback, free money, VIP and reward-related transactions

Card transactions are handled through secure payment gateways and processors. We do not store full card numbers or CVV codes on our servers.

4. Gameplay and Betting Data

To operate 9winz casino and sports betting services, we record data about your play, such as:

Games played (slots, live casino, instant, crash, sports, etc.)
Bet amounts, odds, wins and losses
Bonus use, wagering status and completion
Session length and responsible gaming limits applied

This data is required to settle bets, monitor fairness, manage bonuses and provide accurate account statements.

5. Technical and Device Data

When you access our website or apps, we may automatically collect technical data that helps us keep our platform secure and improve performance, including:

IP address and approximate location
Browser type, version and language
Device type, operating system and app version
Referral source and pages visited
Date, time and duration of your sessions
Crash logs and error reports

This data may also be used to detect misuse, multiple-account setups, VPN or proxy use, and possible fraud or illegal activity.

6. Cookies and Similar Technologies

We use cookies and similar tools to run our services smoothly and to remember your preferences. Cookies are small files saved on your device that help us recognise you and give you a more convenient and safe experience.

7. Communication Data

When you contact us by email, live chat, contact forms or through social channels linked to 9winz, we may store:

Your contact details
Content of messages and attachments
Records of complaints, disputes and support tickets
Call recordings where support is provided by phone

We may also store records of your preferences for marketing emails and notifications.

How We Use Your Data

We process your personal data for clear and lawful reasons. Below are the main purposes for which we use your data.

1. To Provide and Manage Our Services

Creating and managing your 9winz account
Verifying your age and identity
Processing deposits and withdrawals
Allowing you to play casino games and place sports bets
Settling bets, paying winnings and managing your wallet
Operating bonuses, cashback, VIP and rewards programs

2. To Comply With Legal and Licensing Duties

Meeting anti-money laundering (AML) and counter-terrorist financing rules
Checking source of funds where required
Preventing fraud, abuse and illegal use of the site
Co-operating with regulators and law enforcement where legally required

3. To Protect Our Rights and Your Safety

Detecting duplicate accounts and bonus abuse
Monitoring suspicious betting patterns and chargeback risks
Finding misuse of VPNs or proxies when used for fraud or restricted access
Investigating and resolving disputes, chargebacks and complaints

4. To Improve 9winz Products and Services

Analysing website and app performance
Monitoring crashes and technical errors
Studying general usage patterns to improve layout and navigation
Testing new features and games safely

5. To Personalise Your Experience

Remembering your login and display settings where allowed
Showing relevant games, bonuses and content for your region
Providing language and currency options such as INR and BDT

6. For Communication and Marketing

Sending important account and security notices
Informing you about changes to our terms or this Privacy Policy
Sending promotional emails, SMS or push notifications about offers, if you agree to receive them
Allowing you to opt out of marketing at any time

Cookies and Online Tracking

We use cookies for several reasons:

Essential cookies to allow login, secure payment processing and game access
Preference cookies to remember language, currency and basic settings
Analytics cookies to measure traffic and improve our services
Marketing cookies, in some cases, to show or track promotional campaigns

You may control cookies through your browser or device settings. If you block essential cookies, some parts of the site or the 9winz casino may not function correctly.

Legal Grounds for Processing

We process your data based on one or more of the following legal grounds:

Performance of a contract: To provide services once you accept our Terms and open an account.
Legal obligations: To meet AML and gambling regulations, keep accounting records and assist regulators.
Legitimate interests: To secure our platform, prevent abuse, improve services and defend legal claims.
Consent: For marketing communications and some types of cookies where required by law.

We treat your information with care and share it only where necessary and lawful.

Service Providers

We may share your data with trusted third parties that help us run 9winz, including:

Payment processors and banks
Game providers and software suppliers
Identity verification and KYC agencies
Fraud prevention and risk management services
IT hosting, security and analytics partners
Marketing and communication tools, where you agreed to marketing

These partners are allowed to process your data only for the tasks we ask them to perform, under strict confidentiality and data security duties.

Regulators and Authorities

We may disclose your data to regulators, courts and law enforcement agencies when:

We are required to do so by law or regulation
We need to protect our rights, property or safety
We need to protect other players or the public from fraud or harm

Company Group and Business Transfers

In case of a merger, sale, restructuring or similar event, your data may be transferred to another entity that continues to provide 9winz services, subject to the same privacy duties described in this Policy.

International Transfers of Data

As 9winz is operated by a company registered in Curacao and uses global service providers, your data may be transferred and stored in countries outside your home country. We take reasonable steps to keep such transfers lawful and secure, for example by using contractual safeguards and recognised security standards.

Data Security

We apply technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure or alteration. These measures may include:

Encryption of data in transit where suitable
Secure data centres and access control policies
Limited access to personal data for staff on a need-to-know basis
Regular monitoring for suspicious activity and attacks
Secure payment gateways that comply with industry security standards

While we strive to keep your data safe, no system can guarantee complete security. You also have an important role in protecting your account.

Your Responsibilities for Account Security

You must keep your login details safe and private. You agree to:

Choose a strong password and update it from time to time
Keep your password and login data secret
Log out after each session, especially on shared devices
Contact us immediately if you suspect any unauthorised access

Data Retention

We store your personal data for as long as needed for the purposes stated in this Policy and as required by law. In general, this means:

We keep active account data for the duration of your account and for a period after closure, as required for legal, financial and anti-money laundering rules.
We may keep transaction and betting records for several years, as required by gambling and tax laws.
We may store communication records and complaint files long enough to handle disputes and protect our legal interests.

When data is no longer needed and legal retention periods expire, we will delete it or anonymise it so it can no longer identify you.

Inactive and Closed Accounts

If your account is inactive for at least 12 months, it may be marked as inactive. As set out in our Terms and Conditions, we may apply a monthly administrative fee of 5% of the balance (with a minimum of 100 INR / 130 BDT) to such inactive accounts. Even after an account is closed, some data will be kept for legal retention periods. We may also keep limited data to prevent fraud, identify self-excluded players and respect legal bans.

Your Rights Over Your Data

Subject to applicable laws, you may have the following rights regarding your personal data:

Right to access: To receive information about the personal data we hold about you.
Right to rectification: To correct inaccurate or incomplete information.
Right to deletion: To ask us to delete certain data, where allowed by law.
Right to restriction: To ask us to limit processing of your data in some situations.
Right to object: To object to some types of processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

Some rights may be limited because of gambling, anti-money laundering and regulatory rules. For example, we may not be able to delete transaction records while we are legally required to store them.

To exercise any of these rights, contact us by email at [email protected]. We may ask you to confirm your identity before handling your request.

Marketing Communication

During registration or later in your account settings, you may choose to receive promotional messages about bonuses, free spins, cashback, tournaments and VIP offers at 9winz casino. You control these choices and may change them at any time.

You can opt out from marketing emails by clicking the unsubscribe link in any marketing message.
You can manage SMS or push notifications through your device and app settings where supported.
Even if you opt out of marketing, we will still send important service messages such as account, security or transaction notifications.

Responsible Gaming and Self-Exclusion Data

9winz supports responsible gaming. We provide tools such as self-exclusion, pause account, deposit limits, wager limits, loss limits and session time limits. If you use these tools, we process related data so we can:

Apply and respect your limits on all relevant products
Block your access during self-exclusion periods
Prevent you from re-opening an account or creating a new one during the exclusion term

We treat responsible gaming data with care and may store it beyond general retention periods to respect your self-exclusion choice and protect you from harm.

Anti-Fraud and AML Checks

To keep 9winz safe and comply with Curacao laws and our licence from the Curacao Gaming Authority (CGA), we carry out checks on deposits, withdrawals, bets and identity data. This may include:

Reviewing transaction history and betting patterns
Checking device information and IP addresses
Requesting extra KYC documents when withdrawals reach or exceed certain thresholds
Using third-party anti-fraud tools and watchlists

If we find strong evidence of fraud, money laundering, bonus abuse, match-fixing, use of stolen payment details or other illegal activity, we may block or close accounts, withhold withdrawals and share data with relevant authorities in line with the law.

Use of VPNs and Proxies

9winz may detect and log the use of VPNs, proxies or similar tools. If such tools are used for suspicious, illegal or fraudulent actions, or to bypass country restrictions, we may:

Ask you to stop using VPN or proxy services
Request extra KYC and location verification
Limit or close accounts where abuse is confirmed

In such cases, gameplay history and device data may be stored and used for fraud prevention and legal defence.

Third-Party Links and Content

Our site and apps may contain links to third-party websites, apps or services. These third parties have their own privacy policies and terms. We are not responsible for their content, practices or privacy standards. We recommend that you read the privacy policies of any third-party site you visit from 9winz.

Children’s Privacy

9winz is strictly for adults of legal gambling age. We do not aim our services at minors and do not knowingly collect data from them. If you are a parent or guardian and believe that a minor has opened an account with us, please contact us immediately at [email protected] so we can investigate and act.

Refunds and Transaction Records

Casino products are based on instant play. Once a bet is placed and confirmed, it cannot usually be cancelled. For this reason, 9winz does not offer refunds for completed real-money play. We store transaction records for audit and security purposes. This includes deposits, withdrawals, bets, bonus use and fees, such as the 20% charge on withdrawals where deposited funds were not used for play, as described in our Terms and Conditions.

Complaints and Dispute Handling

If you have a privacy concern, you may contact us by email at [email protected]. Please provide enough detail about your request or complaint, and we will do our best to answer within a reasonable time. For general gaming, payment or bonus disputes, please follow the complaint process described in our Terms and Conditions and help pages.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulatory guidance, our licence conditions, technology or our business practices. When we make important changes, we will update the “last updated” date at the bottom of this page and, where suitable, inform you through the website, app notices or email.

By continuing to use 9winz after changes take effect, you agree to the revised Privacy Policy. If you do not agree with any part of the updated Policy, you should stop using our services and may request account closure.

How to Contact Us

If you have any questions, comments or requests related to this Privacy Policy or to your personal data at 9winz, you can contact us at:

Email: [email protected]

For more information about our services, please visit 9-winz.org.

Last updated: 22 June 2026